Last Update: 08-11-2019
Types and Methods of Information Collection
Thielo collects the personal information you provide directly to us, when you engage in any interaction whatsoever with our site, our content and/or our marketing materials as well as personal information we can gather via various technologies when you visit our website, call our phone number, email our support, update your profile, request a cancellation, edit an order, join our loyalty program, post a review, complete a survey or quiz, click a special offer, request a refund, and/or interact with our website, staff and/or app.
Thielo products and services are not intended nor designed for children. We do not service persons under the age of 18. We do not knowingly collect personal information from children. If you have reason to believe that a child you know has provided their personal information to us, please contact us and we will remove the information from our database.
The type of personal data Thielo collects includes, but is not limited to: full name, mailing address, billing address, phone number, email address, social media accounts, credit card information, birth day, product preferences, your profile picture and additional optional data you provide to Thielo and it’s associates including age group, skin characteristics collected via quiz and/or surveys, gender, social media handles, your location, product and any other data you enter into a form on our website.
We use automated technology to collect information that may include web cookies, web application log files, beacons, pixel tags, clear pixels, geo-location technologies, flash cookies and/or server logs. The information we obtain from these technologies may include: unique browser and/or device identification and fingerprinting, pages viewed, duration and other website activity, time stamps, your internet service provider, IP addresses, location information, device information, and/or operating system information, URLs that refer visitors to our website, search terms used to reach our website, emails opened, frequency of visits, information you type into our forms before you hit submit, number of times contacted and/or interaction content, social media information and/or usage of our toll free and/or call back support.
If you use your Refer a Friend Program to provide discounts to your friends, we may collect your friend’s name, email and/or social media count information in order to send the coupon code the friend, and track refer a friend rewards and administer the program.
Thielo will also collect information from other sources including information obtained from social media per the terms and conditions of the social media sites. We may also collection information about you from third parties that include but are not limited to: your name, picture, address, email, preferences, past viewed websites and more. We may obtain information from analytics vendors, publicly available sources, refer a friend program, security vendors, advertising networks and company associates and affiliates.
Uses for Information Collected:
Thielo may use your information: To provide you with offers for products and services as well as other marketing communications for Thielo and Thielo’s Affiliates, Clients and third party associates; To administer promotional programs such as the Refer a Friend Program, Affiliate Program, promotional sweepstakes and rewards, coupons and discounts and other special offers; To create aggregate anonymized data that can be collected, sold and stored; For product safety, such as adverse effect reports, or to improve or communicate product safety issues; To communicate sales events and to third party service providers; If you are a Thielo affiliate or vendor, to develop our professional relationship with you; If you apply for a job, to consider you for employment; For research and development of new website features and/or products and services; To enforce our terms and conditions; To determine eligibility for certain promotions, services and other special events and offers; To comply with Thielo’s regulatory obligations; To protect and defend the rights and property of Thielo Inc; In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by a third party; Between and among Thielo’s future and current parents, affiliates, subsidiaries, and other companies under common control and ownership; To create personalized user experiences for our website and targeted advertising placed on other websites; For everyday business operations including but not limited to: payment processing, order fulfillment, fraud prevention, reporting, corporate governance, investor meetings, website administration, contract management, sub-contracting and/or outsourcing of Thielo operations and legal compliance.
Thielo may also provide your information and the visit to our website with third party vendors, including but not limited to Google, Facebook, Amazon, Twitter and Double Click Media for marketing purposes, to allow the sharing of products via social media websites and/or applications and in order to provide you with advertisements and promotional offers on different sites on the internet. Our third party vendors will use tracking methods such as cookies and/or beaming pixels to aggregate data and provide interest based and re-marketing advertisements.
How We Protect Your Information
At Thielo we understand that customers trust us to protect the personal information of Thielo website users. We take this very seriously and employ reasonable efforts to electronically, physically and procedurally provide appropriate safeguards to protect your personal information. At Thielo we will attempt to protect every bit of information you provide to us and which we maintain in our possession. However, no security system is perfect and Thielo cannot be held responsible nor promise that the information we have will remain safe given all possible circumstances.
To edit and/or correct the personal information of your account, simply log in to your account at Thielo.com and you will be able to update your name, phone, email, and other settings you might have under the Account Page. If this does not work, you can dial 1-800-604-4481.
To remove and/or edit content from reviews you have placed, you can contact us. Please note that removal of information from our website will not necessarily mean removal from all parts of the internet. Third party websites such as Google’s Cache or the Internet Archive might still exist beyond our control.
To stop receiving promotional emails, you can click the unsubscribe link at the end of any of our promotional emails. You can also edit your contact options under your Account page or by dialing 1-800-604-4481. If you wish you stop receiving material by mail, you can contact us or call 1-800-604-4481.